FAQs

Do you have a shop?

Yes, we are located at Perfumery & Co at The Dubai Mall. Come and visit us!

How do you preserve the skincare products from heat?

The products are kept in air-conditioned environment all the way until they reach your door. The warehouses are air-conditioned as well as our delivery cars.

Can I pay Cash on Delivery? Any additional charges?

Yes, you can pay Cash on Delivery. No additional charges are applied.

Can I pay by credit card for my order?

Yes, you can pay using your credit card.

Is the Delivery Free in all UAE?

Yes, delivery is free across the UAE. AED 200.00 for every order placed outside UAE. *Any Extra charges over and above AED 200.00 will be required to be paid against delivery

Do you ship internationally?

We ship worldwide except for a handful of high-risk countries including but not limited to: Afghanistan, Cuba, Iran, Qatar, Russia, Yemen.

Where is my order?

Within the UAE, delivery should take 1-3 business days depending on the time of day the purchase was made. Orders placed on the weekend (Thursdays and Fridays) and public holidays will be processed the next business day.

International delivery should take 3-7 business days, unforeseen circumstances notwithstanding. Please note that we will try our best to ship and have your order delivered as soon as possible.

What is your return policy?

For more information on our return policy, please see the shipping and returns page